Connection checks
Change one factor at a time to identify whether an issue comes from your local network, the route, or the destination app. These steps work both for first-time setup and when a previously working route develops problems.
Check the client first, then the app you use
Confirm that the client is connected to the intended region and that your subscription and account are in good standing, then open the service you want to use. A connected status only confirms the connection; it doesn't mean every app will automatically use the same route. Browsers and desktop apps may use different proxy settings, so test each one separately rather than assuming one successful browser test covers the rest.
Avoid running multiple connection tools at once, as their settings may conflict. If your local network is unstable, restore a reliable basic connection before troubleshooting international routes. Changing local networks can affect which path works best, so repeat a real-world task test rather than relying on an earlier result.
Compare routes in the same region before switching regions
If a service requires a particular region, try another route or type in that region first to avoid introducing issues by switching to an unsupported location. If there are no regional requirements, you can try a different exit. After each change, check the app session again and, if needed, reopen the app so the new connection takes effect.
Troubleshooting notes can include only the platform, route name, app, and a description of what happened. Don't include passwords, full subscription links, or other account credentials in screenshots or support tickets. If you need help, share the relevant details through a dashboard support ticket; this makes it easier to pinpoint the issue than simply saying “it doesn't work.”
Choose a plan based on your usage after picking a route
Route selection determines your connection path; plan selection determines your data and billing arrangements. Monthly subscription data resets each month on the activation date, and mid-cycle upgrades are prorated by the remaining days. Data add-ons stay available until used and never expire. Whether you use the service regularly or only occasionally, consider your actual needs, then visit the plans page for full pricing instead of guessing from route names.
VPNSouth offers a 60-day no-questions-asked refund policy and accepts Alipay / WeChat Pay / USDT. You can create an account without an email address using a username and password. Get the client and subscription through the user dashboard; iOS download eligibility is shown in the dashboard, while clients for other supported platforms are available after signing in. For setup and connection checks, see the setup guide; for common connection issues, visit the FAQ.